Commonly Available Job Positions at Aramendia Plumbing, Heating & Air in San Antonio Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and organizing all activities of a Service Experts Heating and Air Conditioning service center. The General Manager oversees the P&L, steers sales, and provides direction to all personnel and processes for the location. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician communicates with residential and/or commercial customers to respond to their questions, resolve concerns, and verify complete customer satisfaction. The person filling the position also recommends products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts HVAC equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the position also performs installation and service on inside air equipment and products, as well, and has the qualifications to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer questions, objections, and billing questions with the highest degree of consideration and professionalism to resolve customer complaints with a same-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day running of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, following company radio and pager processes, dispatches customer information to Service Technicians, Maintenance Technicians, and Installers. The person filling the position also interacts with the customer to verify the customer is aware of scheduled appointments, respond to inquiries, and to help resolve issues. The Dispatcher effectively plans and routes the most suitable technicians following established company policies.