How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you have probably read about the recent outages and may be living in fear of being left without heat in the dead of winter.

But fear not!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For more detailed instructions, please visit Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not efficiently charging the battery, or turning off completely. Nest suggests recharging and restarting your thermostat to resolve the issue and get it up and running again.

Signs of this issue include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut down
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is on but you can’t control it or it’s slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

PLEASE READ: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, LISTEN TO THEM.)

After around 10 minutes of charging, detach the Nest Thermostat from the USB cord. If the component has turned on while charging, shut it down and then turn it back on again, manually restarting the system. Once it has fully restarted, plug it back in to complete charging. After about 60 minutes of charging, detach the Nest Thermostat and reconnect it to its base.

You should be ready to rock and this point, but again, for more thorough instructions and information, visit Nest Support.

If you have tried both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in reinforcements. Enter us! If Aramendia Plumbing, Heating and Air, A Service Experts Company put in your Nest Thermostat, please feel free to call us at 210-404-4233 or schedule an appointment online. If your Nest Thermostat was not set up by Aramendia Plumbing, Heating and Air, A Service Experts Company, please connect with Nest Support here.

Also, do not let this matter worry you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is actually saving money for you all hours of the day. When set it up appropriately, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings daily, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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