When your air conditioner breaks down on a sweltering summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many property owners kick off their search for an AC repair company on the web. While you’re there, be sure to browse through ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are useful when looking for an AC repair company. Learn which companies the people closest to you have worked with for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the potential to ask specific questions can help you make an knowledgeable decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A specific company may be the best in the business, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Ask if your street address is included in the company’s service area. If not, determine if they’re prepared to come to you for an additional charge. Carefully weigh your local companies before deciding to pay more for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners tend to stop working at the most inopportune times. Choosing a company that provides emergency services is essential if you need punctual, reliable assistance after regular business hours or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and ask if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s dedication to excellent craftsmanship and professionalism. Try to find an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any service provider, confirm that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to do business legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage while the company's crews are making the repair. Require proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of supplying quality service most likely has the experience it needs to handle challenging problems. Find out how long the company has been in existence. Then, ask a professional whether they have previously encountered the problem you need addressed. Such experience is imperative to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is crucial when dealing with any service provider. The HVAC repair company you bring into your home should be responsive, attentive and ready to answer your questions. Look for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Obtaining numerous quotes helps you find a company that offers competitive and fair prices. Be wary of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees at the end. The most trusted companies provide thorough and transparent quotes up front, making sure you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and give warranties for your peace of mind. Such coverage shows quality assurance and helps you continue the process with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC contractor doesn’t have to be challenging. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to disrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in San Antonio.