Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a wonderful man named Jimmy from the Raleigh metro who told us about a special project he was working on for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She is dependent on a wheelchair to move around and her home was not wheelchair friendly, mostly because of the size of the chair. When Jimmy realized the situation, he wanted to remodel the Tracy family’s house to make it completely wheel-chair friendly. But because of the age of the home, it was going to be a larger project than he first thought. Undefeated, Jimmy decided to try turning the Tracy family’s carport into a wheelchair accessible mini-suite, which would include Kyla’s own bathroom, playroom, bedroom, and kitchen area.

Ready to get started, Jimmy started contacting local home service groups, including building supply companies, plumbers, and electricians and everyone said they would be thrilled to help and contribute services and supplies. He called Service Experts of Raleigh for the heating and AC part of Kyla’s new apartment. Two of Service Experts team members went to Kyla’s home to ask more about the project and were in awe of how intelligent and friendly Kyla was and they knew they had to contribute.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and AC equipment for his daughter’s new living area, but with the assistance of Lennox and RE Michel, Service Experts was able to present the Tracy’s a bill that said:

“We are honored to present you with a complete heating and cooling system at not cost as long as we can all have hugs.”

The employees at Service Experts of Raleigh were thrilled to help provide such an extraordinary girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But there’s still more to do. The Tracy’s are raising money to purchase a wheel-chair compatible automobile to better transport Kyla and her wheelchair. To find out more or to contribute to the Tracy’s van, please visit their GoFundMe account.

 
 
 
Contact Us
Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.