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What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay a trip charge and a diagnostic fee independently. A number of companies you’ve called in the past might have combined the trip charge and diagnostic fee, but we think we can offer even more value by separating the two.

What Is a Trip Charge?

A trip charge covers the cost for a qualified plumber or HVAC technician to come to your home. Sometimes called a service call fee, this cost is the base rate for delivering our technicians, equipment and expertise to your doorstep.

What Is a Diagnostic Fee?

The diagnostic fee covers the services necessary to determine the root of a problem. In plumbing, this could include scoping. In HVAC repairs, it could involve examining the inside of your unit. If you prefer to use Service Experts Heating, Air Conditioning & Plumbing for any repairs, the diagnostic fee would be rolled into the repair bill. That said, you are charged for the diagnostic services alone if you don’t.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

Generally speaking, a trip fee gets the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work related to evaluating the issue and working up a plan for repairs. If you pay for repairs, you won’t notice the diagnostic fee as it will be included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Other plumbers and HVAC companies charge one single fee for both the trip and the diagnostics. Instead of charging you for two services together, we have two distinct fees. This allows us to price our services in the fairest achievable manner.

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