What Are Trip Charges and Diagnostic Fees?

When you want heating, air conditioning or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay a trip charge and a diagnostic fee separately. A number of companies you’ve hired in the past may have combined the trip charge and diagnostic fee, but we feel we can offer you even more value by separating them. 

What Exactly Is a Trip Charge? 

A trip charge includes the cost for a qualified plumber or HVAC technician to stop by your home. Often called a service call fee, this cost is the standard rate for sending our technicians, equipment and expertise to your door. If you’d like to cut out the trip charges in the future, you can explore registering for one of our membership plans

What Is a Diagnostic Fee? 

The diagnostic fee covers the services needed to find the root of a problem. In plumbing, this can include scoping. In HVAC repairs, it may involve taking a look at the inside of your system. If you elect to use Service Experts Heating, Air Conditioning & Plumbing for any repairs, the diagnostic fee will be rolled into the repair bill. However, you’re charged for the diagnostic services alone if you don’t. 

What Are the Differences Between a Trip Fee and a Diagnostic Fee 

Generally speaking, a trip fee gets the plumber or HVAC technician to your home, while the diagnostic fee encompasses all the work related to evaluating the issue and figuring out a plan for repairs. If you are paying for repairs, you won’t even notice the diagnostic fee because it’ll be rolled into the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Separated? 

Some other plumbers and HVAC companies are going to charge one fee for both the trip and the diagnostics. Rather than charging you for two services at once, we prefer two distinct fees. This allows us to price our services in the fairest available manner. 

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